This privacy policy explains how roswin collects, uses, stores, and protects the personal information of registered players in the Philippines. We are committed to handling your data responsibly and in line with applicable Philippine data privacy laws. By creating an account or using any part of the platform, you agree to the practices described on this page. If you have questions about how your data is handled, visit our FAQ page or reach out through your account dashboard.
An overview of the personal data roswin gathers when you register and use the platform.
When you create an account on roswin, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. These details are required to verify your identity, confirm your eligibility to use the platform, and ensure that all account communications reach you correctly. Date of birth information is used specifically to confirm that you meet the minimum age requirement of 21 years old as required under applicable Philippine gaming regulations. Your email address serves as the primary channel for account notifications, security alerts, and any formal correspondence related to your account. We do not collect more personal information than is necessary to fulfil these purposes, and all fields marked optional during registration are genuinely at your discretion.
To process deposits and withdrawals in Philippine pesos, roswin collects the payment method details you provide, including e-wallet account references, mobile banking identifiers, or other local payment credentials relevant to your chosen method. Full card numbers and banking passwords are never stored on our systems; payment processing is handled through secure third-party providers that operate under their own data protection obligations. Transaction records including amounts, dates, payment methods, and reference numbers are retained for regulatory compliance, dispute resolution, and internal fraud monitoring purposes. We may also collect and verify government-issued identification documents as part of Know Your Customer (KYC) requirements, particularly for withdrawal requests above specified thresholds. These documents are stored securely and accessed only by authorised compliance personnel when required.
When you access the platform through any device, we automatically collect certain technical information including your IP address, browser type, operating system, device model, and session timestamps. This data helps us ensure platform security, detect suspicious login attempts, and optimise the mobile experience for Filipino users accessing roswin from smartphones and tablets. Betting activity data such as wager amounts, markets selected, and session durations are recorded as part of your account history and are used to deliver responsible gaming tools and personalised account management. We use cookies and similar technologies to maintain your login session, remember your preferences, and measure how different parts of the platform are being used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
The purposes for which we process your information and the measures in place to keep it safe.
Roswin uses the personal data we collect to operate your account, process your transactions in Philippine pesos, verify your identity, and communicate with you about account activity. We may use your contact details to send you important service notices, security alerts, and updates about changes to our terms or policies that directly affect your account. Where you have opted in, we may also send you promotional communications about relevant offers available on the Latest Promotions page, and you can withdraw this consent at any time through your account notification settings. Betting and activity data is used internally to power responsible gaming features such as deposit limits, session alerts, and self-exclusion tools available to all registered players. We do not sell, rent, or trade your personal data to third-party marketers under any circumstances, and we do not use your data for automated decision-making that produces significant legal effects without human review.
Roswin applies industry-standard technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored using strong encryption at rest within our infrastructure. Access to personal data is restricted to authorised employees and contractors who require it to perform their specific job functions, and all such personnel are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the personal data we hold. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify affected players and the relevant Philippine regulatory authority in accordance with applicable data privacy law without undue delay.
We share your personal data only in the limited circumstances described in this policy and never beyond what is strictly necessary. Payment processors and identity verification providers receive only the data they need to complete the specific transaction or verification step you have initiated. Regulatory bodies, law enforcement agencies, and courts in the Philippines may receive relevant account data when we are legally required to disclose it, and we comply fully with all lawful requests while protecting your rights wherever possible. Our third-party service providers who assist with platform operations, customer support, and technical infrastructure are required by contract to handle your data in a manner consistent with this privacy policy. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and we have confirmed that the transfer complies with applicable Philippine data privacy regulations.
As a registered player and data subject under Philippine law, you have the right to access the personal information roswin holds about you, request corrections to any inaccurate data, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You may also request a portable copy of your personal data in a commonly used format, object to certain types of processing, and withdraw previously given consent for marketing communications at any time without affecting the lawfulness of processing that occurred before withdrawal. To exercise any of these rights, submit a request through the support channel available in your account dashboard, and include your account reference number and a description of your request so it can be handled promptly and accurately. We aim to respond to all verified data subject requests within thirty days, and we will notify you if an extension is required due to the complexity or volume of your request. If you are unsatisfied with how your request was handled, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Roswin retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations, tax laws, and anti-money laundering obligations. Account registration data, transaction records, and KYC documents are typically retained for a minimum of five years following account closure to satisfy regulatory record-keeping requirements. Betting activity data and session logs are retained for a shorter period unless they are relevant to an open dispute, compliance investigation, or responsible gaming review. When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. You may request early deletion of non-regulatory data by contacting the support team through your account dashboard, and we will assess your request against our legal retention obligations before responding.
Roswin reserves the right to update this privacy policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered players through a notice posted on the platform or via the contact details associated with their account prior to the changes taking effect. The effective date of the current version of this policy is displayed at the top of this page, and we encourage you to review it periodically to stay informed. Continued use of the platform after the effective date of any revised policy constitutes your acceptance of the updated terms. If you have questions about a specific change or would like to discuss how it affects your account, the FAQ page is a good starting point, and our support team is available through the account dashboard at any time.
If anything in this policy is unclear or you want to exercise your data rights as a Filipino player, the FAQ section covers the most common questions about account data and privacy. You can also log in to access live support directly from your dashboard, or register today to get started on the platform.