These terms and conditions govern your use of the roswin platform. By registering an account or placing any wager, you confirm that you have read, understood, and agreed to these terms. Please read this page carefully before using any feature of the platform. If you have questions about anything covered here, our FAQ page provides plain-language guidance, and our 24/7 support team is available through your account dashboard.
Last updated: June 2025. These terms apply to all registered players on roswin.app.
To register and use roswin, you must be at least 21 years of age and a resident of the Philippines or otherwise permitted by applicable law to access online sports betting platforms. By creating an account, you confirm that all personal information you provide is accurate, complete, and up to date. Each individual is permitted to hold only one account; duplicate accounts may be suspended without notice and any associated balances forfeited in accordance with anti-fraud procedures. Roswin reserves the right to request identity verification documents at any stage of the account lifecycle, including during registration, before processing a withdrawal, or when a review is triggered by unusual account activity. Providing false information during registration is a serious breach of these terms and will result in immediate account closure. If your personal circumstances change, you are responsible for updating your account details promptly through the account settings page.
All deposits and withdrawals on roswin are processed in Philippine pesos (PHP). The platform supports a range of local payment methods including popular e-wallets and mobile banking apps widely used across the Philippines, and the full list of available options is displayed on the deposit page within your account dashboard. Minimum and maximum transaction limits apply to each payment method and are clearly shown before you confirm any transaction. Withdrawal requests are subject to identity verification and may require supporting documentation to be submitted before funds are released, particularly for first-time withdrawals or amounts above specified thresholds. Roswin does not charge platform fees on standard deposits or withdrawals, though your payment provider may apply their own charges, which are outside the platform's control. Bonus-related funds are subject to wagering requirements detailed on the Latest Promotions page and must be fulfilled before those funds become eligible for withdrawal. Any attempt to exploit payment processes, initiate fraudulent chargebacks, or manipulate account balances will result in immediate suspension and potential legal action.
All sports bets placed on roswin are governed by the specific market rules applicable to each sport and competition, which are accessible from within the betting interface before you confirm a wager. A bet is considered accepted only once you receive a confirmed bet reference number; bets that are not confirmed due to connectivity issues or odds changes are not binding on either party. Roswin reserves the right to void any bet where an obvious pricing error has occurred, where the outcome was already known at the time the bet was placed, or where there is evidence of irregular betting patterns that suggest manipulation of a market. In the event of a fixture being postponed, abandoned, or significantly altered, bets will be settled according to the relevant sport-specific rules displayed in the platform, which may include voiding the bet or settling on result at the time of abandonment. Winnings are credited to your account balance promptly after official results are confirmed by the relevant sports authority or data provider used by the platform. Any dispute regarding bet settlement must be raised with the support team within 72 hours of the relevant result being posted to your account history.
Promotions offered on roswin are available to eligible registered players and are subject to the specific terms published alongside each offer on the Latest Promotions page. General bonus conditions include minimum deposit requirements, time limits for activating the bonus, wagering requirements that must be completed before any bonus-derived funds can be withdrawn, and minimum odds restrictions on qualifying bets. Roswin reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice, provided that any such change does not unfairly prejudice players who have already commenced fulfilment of the relevant wagering requirement. Players may not hold more than one active welcome bonus simultaneously, and bonus stacking or manipulation of promotional mechanics is a breach of these terms. The platform monitors promotional usage and may request evidence of genuine recreational play before releasing bonus-related withdrawals where irregular patterns are detected. Any queries about a specific promotion should be directed to the support team, with the relevant promotion name and your account reference provided, to ensure a prompt and accurate response.
Roswin is committed to providing a safe and responsible gaming environment for all Filipino players on the platform. Registered players can access deposit limits, session time alerts, cooling-off periods, and self-exclusion options directly from the account settings menu without needing to contact support. Self-exclusion requests are processed promptly and, once active, prevent account login and marketing communications for the duration of the exclusion period chosen by the player. Roswin conducts periodic account reviews to identify players who may be displaying signs of problem gambling and may proactively apply protective measures in accordance with responsible gaming obligations. The Responsible Gaming page contains full details of all available tools and links to professional support organisations based in the Philippines. Players under the age of 21, or those who are self-excluded or subject to a cooling-off period, must not attempt to open new accounts or access the platform through any other means, as doing so constitutes a serious breach of these terms.
You are solely responsible for maintaining the confidentiality of your account login credentials and for all activity that occurs under your account. Roswin strongly recommends using a unique password that is not shared with any other online service, and enabling any additional security features available within your account settings. You must not share your account with any other person, allow a third party to place bets on your behalf, or use automated software, bots, or scripts to interact with any part of the platform. Any conduct that damages the integrity of the platform, interferes with other users' experience, or constitutes cheating, collusion, or money laundering is strictly prohibited and will result in immediate account suspension, forfeiture of balances, and referral to the relevant authorities. Roswin employs ongoing monitoring systems to detect suspicious activity and cooperates fully with regulatory and law enforcement bodies as required by applicable Philippine law. If you suspect that your account has been accessed without your permission, you must notify the support team immediately so that protective measures can be applied without delay.
Roswin provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times, particularly during scheduled maintenance windows or events outside the platform's reasonable control such as third-party network outages. The platform's liability to any registered player is limited to the value of funds held in that player's account at the time of any incident giving rise to a claim. Roswin is not liable for indirect, consequential, or speculative losses arising from use of or inability to access the platform, including but not limited to lost betting opportunities during system downtime. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraudulent misrepresentation, which remain subject to applicable Philippine law.
These terms and conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with your use of the roswin platform that cannot be resolved through the standard customer support process will be subject to the exclusive jurisdiction of the courts of the Philippines. Roswin operates in compliance with applicable Philippine gaming regulations and maintains the necessary licensing and compliance frameworks required to offer its services to players in the Philippines. Players are responsible for ensuring that their own use of the platform complies with local laws in their place of residence.
Roswin reserves the right to update or amend these terms and conditions at any time. When material changes are made, registered players will be notified through a notice posted on the platform or via the contact details associated with their account. Continued use of the platform after the effective date of any revised terms constitutes acceptance of those changes. It is your responsibility to review this page periodically to stay informed of the current terms that govern your use of roswin. If you do not agree to any updated terms, you should cease using the platform and contact support to discuss your account status.
If you have a complaint or query about any aspect of these terms, the fastest resolution is typically through the 24/7 live chat support available from within your account dashboard once logged in. For formal written enquiries, you may contact the team by email at support at roswin.app, including your account reference number and a clear description of the issue you are raising. Roswin aims to acknowledge all formal complaints within one business day and to provide a substantive response within five business days of receiving all relevant information. If you are unsatisfied with the outcome of the internal complaints process, you may escalate to the relevant regulatory body in accordance with applicable Philippine gaming regulations. Further guidance on the complaints process and your rights as a player is available on the FAQ page and the Responsible Gaming page.
If anything in these terms is unclear, the FAQ section covers the most common questions Filipino players have about account rules, payments, and betting policies in plain Philippine English. You can also log in to access live chat support, or create an account if you are ready to get started on roswin today.